Secure & Simple Booking

To prioritise your booking, Property Care Prestige may require an upfront payment for call-out or initial services. This allows us to confirm your appointment quickly and allocate an engineer without delay. Please note, this fee may be non-refundable in the event of cancellation. However, if you need to rearrange and our engineer has not yet been dispatched, we will do our best to reschedule at no additional cost.

Work You Can Rely On

We take pride in delivering high-quality workmanship across all our services. Every job is carried out with care and attention to detail, and is backed by our 12-month workmanship guarantee for your peace of mind.

Fast & Reliable Service

We aim to respond promptly to all enquiries and attend emergency situations as quickly as possible. Our goal is to provide an efficient and professional service that resolves issues with minimal disruption.

Honest & Upfront Pricing

All work is explained clearly before it begins. For straightforward jobs, we complete the work efficiently without unnecessary delays. If further investigation or additional work is required, a clear quote will be provided for approval before proceeding.

Materials & Additional Costs

All materials supplied by Property Care Prestige are charged with a 20% markup, covering sourcing, handling, and quality assurance. Any additional costs, such as specialist parts or extra services, will always be discussed and agreed upon in advance.

Clear Invoicing & Payment

Invoices include a detailed breakdown of labour, materials, and any applicable charges. Payment terms will be agreed prior to or upon completion of the work. We aim to keep all transactions straightforward and transparent.

Customer Commitment

By using our services, you agree to these terms, which are designed to ensure a professional, fair, and transparent experience for all parties. If you have any questions before booking, our team is always available to assist.